RosterLab has partnered with a government agency in New South Wales to deliver an optimised rostering system that improves fairness, efficiency, and operational oversight across its legal workforce team.
Meeting the challenge of fairer workforce scheduling
Managing rosters across a large, government agency presents unique challenges. Staff availability changes, fairness in shift allocations, and maintaining oversight are critical for supporting both staff wellbeing and service delivery.
Through this partnership, the agency is rolling out an AI‑driven scheduling system that automatically rebalances workloads, maintains fairness, and lets planners adjust rosters in minutes rather than hours, reducing administrative burden.
The platform also makes shift swaps easy for staff while giving managers full visibility.
“We’re excited to implement RosterLab to improve efficiency and fairness across key areas of our organisation” - Senior Project Officer
Intelligent scheduling to support stronger teams
"Fairness in rostering is essential to building strong, resilient teams," said Daniel Ge, Co-Founder and rostering expert at RosterLab. "We’re proud to work alongside our new partner to deliver modern rostering processes that support both flexibility for staff and transparency for managers."
Direct swap functionality will allow staff to trade shifts easily while ensuring managers remain informed of changes. Enhanced unavailability and shift swap management will enable rapid, controlled reallocation of shifts - helping teams adapt quickly to changes, reduce overtime spikes, and maintain roster equity with full policy oversight.
Strengthening service delivery through innovation
By adopting more optimised rostering solutions, the government agency started their journey with RosterLab to reduce administrative overhead, improve staff scheduling experiences, and enhance operational resilience – helping ensure continuity of service for the communities they serve across New South Wales.
“As our rostering needs grow, this system will support equitable work distribution and help manage scheduling more effectively,” said their Senior Project Officer.
Looking to make rostering easier and fairer for your team? Discover how RosterLab's AI-powered scheduling can support your organisation - book a demo today.